Due to a potential strike action or lockout affecting Canada Post employees, there is a risk of a disruption to mail delivery service, possibly as early as July 2, 2016. In the event of a disruption, you may experience delays receiving your delivery invoices. If you have not already done so, we encourage you to register for electronic invoicing and payments to minimize the impact of the potential disruptions to mail delivery. If you require assistance, please email customerservice@edproenergy.com, or call toll free at 1-877-693-3776.

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Confidentiality Principles

Commitment to Privacy for EDPRO and Affiliated Companies

The EDPRO and affiliated companies are committed to protecting the privacy, confidentiality, accuracy and security of the personal information we collect, use, retain and disclose in the course of conducting business.

EDPRO and its affiliated companies collect personal information to identify product and service requirements; establish credit arrangements, payment terms and for billing purposes and for facilitating equipment leases and sales.

Questions? Any inquiries, complaints or requests to validate the accuracy of your personal information may be addressed to:

EDPRO Energy Group Inc.
5 Cuddy Blvd.
London, ON N5V 3Y3
fweatherhead@p38.ca

1. Accountability

We are responsible for the personal information we collect and store.

  1. Upon request, customers will be referred to a representative who will answer or respond to any questions or enquiries about personal information retained.
  2. We will be responsible for information transferred to a third party for processing.
  3. Our business procedures are designed to protect personal information, to receive and respond to complaints and staff are trained in this regard.

2. Identifying Purposes

Personal information may include but is not limited to:

  1. Name, address and telephone number
  2. Banking information, credit information, payment records
  3. Preferences for products and services

Personal information is collected in the course of business to identify product and service requirements; establish credit arrangements, payment terms and for billing purposes and for facilitating equipment leases and sales. There will be no unauthorized information collected electronically through our websites.

Prior to collection, we will identify the purpose for the collection of information. When personal information that has been collected is to be used for a purpose not previously identified, the new purpose shall be identified prior to use.

3. Consent

We will ensure consent of the individual for the collection, use, or disclosure of personal information except where inappropriate.

4. Limiting Collection

We will limit collection of personal information to that which is necessary for the purposes identified. Information shall be collected by fair and lawful means.

5. Limiting Use, Disclosure and Retention

Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.

6. Accuracy

Personal information shall be as accurate, complete and up-to-date as is necessary for the purpose for which it is used. We will not routinely update personal information unless this is necessary for the purposes for which the information was collected.

7. Safeguards

Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.

The security safeguards shall protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Care shall be used in the disposal or destruction of personal information, to prevent unauthorized parties from gaining access to the information.

8. Openness

Upon individual request, we will make readily available specific information about our policies and practices relating to the management of personal information. This information will include: (a) the name or title, and the address, of the person who is accountable for the organization’s policies and practices and to whom complaints or inquiries can be forwarded; (b) the means of gaining access to personal information collected and retained; (c) a description of the type of personal information held including a general account of its use; (d) personal information that is made available to related organizations.

9. Individual Access

Upon request, an individual shall be informed of the existence, use, and disclosure of his or her personal information, and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

10. Challenging Compliance

An individual may challenge compliance with the above principles to the designated individuals responsible for our organization's compliance. We will investigate all complaints and if a complaint is justified, we will take appropriate measures, including, if necessary, amending our policies and practices.